Mair is a beauty agency in Miami. We arrange licensed hair, makeup and nail specialists for private clients at residences, hotels, boats and offices, and we place crews for brands, productions and press days. We are not a marketplace. A request stays a request until we confirm it in writing.

The specialists we send are independent professionals. They are not Mair employees. Each one holds a current Florida license for her work where the state requires one, and carries her own liability insurance. We check both before her first arrangement.

A request is not a confirmed arrangement. An arrangement is confirmed only when we have sent you a written quote, you have accepted it, and we have received the payment it asks for.

A quote holds for the time written on it. After that, the specialist, the time and the price may change.

You are responsible for the details you give us: the date, the start time, the address and how to get in, the number of people, and the work each person wants. If any of it is wrong or changes, the quote may change too.

The price we quote is the total. Travel, parking, an early start and card processing are already inside it. Nothing is added at the end unless you ask for more work on the day.

Unless your quote says otherwise, we take a 50% deposit when you accept the quote, and the balance is due 14 days before the arrangement. If the arrangement is less than 14 days away, the full amount is due when you accept.

Payments are taken by our payments processor, Stripe. We never see or store your full card number.

If you save a card with us, you authorize Mair to charge it for future visits you or someone arranging on your behalf asks us to arrange, at the price we confirm to you before we charge it, for anything you or someone in your party asks for on the day, at the rate we tell you before the work starts, and for any amount due under these terms. We email you each time we charge it. You can ask us to remove your card at any time.

Tips are optional. Anything you give a specialist directly is hers.

Deposits are non-refundable. Once the balance is paid, it is non-refundable too. Amounts we keep on cancellation cover the time we have held and the specialists we have turned away for that date.

If you want to move the date, tell us as early as you can. We will try to move the arrangement to a new date with the same specialist. If she cannot make the new date, we will offer another specialist. If we cannot place anyone on the new date, the change counts as a cancellation.

If we cannot send your specialist, we send the named replacement. If we cannot send her either, we refund what you paid for that specialist's work in full. That refund is the full extent of what Mair owes you for it.

If weather, an emergency, a travel or building closure, or any other event outside our control stops an arrangement going ahead, we will offer a new date or refund what you paid for the work that did not happen.

Please be ready at the confirmed start time, with somewhere well lit to work, a power outlet nearby, and clear instructions for parking, the gate, the doorman or the front desk.

The specialist's time is held for the arrangement. If she cannot start on time because of a delay on your side, the work may need to be shortened to fit the time held, and the price stays the same. If she has time and you would like her to stay longer, we will tell you the rate before she continues.

If the specialist arrives and cannot get in, or nobody is there to receive her, and we cannot reach you within 30 minutes, the arrangement counts as a cancellation.

Pets should be kept in another room while she works.

A specialist may decline or stop work if she believes it is unsafe, if she is treated with disrespect, or if a health concern makes the work inadvisable. If she stops because of the conditions at the address or conduct in the room, no refund is due.

Before the arrangement, tell us about any allergy, sensitivity, skin or scalp condition, recent treatment, pregnancy or medication that could affect the work. Tell the specialist again when she arrives. If you are unsure how your skin will react to a product, ask us for a patch test in advance.

Beauty work carries some risk of irritation or reaction even when it is done well. By going ahead, you accept that risk. Mair is not responsible for a reaction to a product or technique you agreed to, unless it was caused by carelessness on our part or the specialist's.

We arrange work for anyone under 18 only when a parent or guardian has agreed in advance and is present for the visit.

How hair, makeup and nails should look is a matter of taste, and we cannot promise a particular result. If something is not right, tell the specialist while she is still with you so she can adjust it. If you have a concern afterwards, write to us within 48 hours, with photos, and we will look at it with the specialist. We may offer an adjustment, a credit or a partial refund at our discretion. A change of mind about a style you approved during the visit is not a reason for a refund.

Please put away jewelry, cash and anything fragile before the specialist arrives. If you believe something was damaged during the visit, tell us within 48 hours so we can raise it with the specialist and her insurer.

A specialist may photograph her work only with your permission. We will never post a photo of you or your home without your written agreement.

The specialists on our roster are introduced to you through Mair. For 12 months after an introduction, please arrange any further work with that specialist through us. If you arrange work with her directly instead, you agree to pay Mair a placement fee equal to 20% of what you paid her for that work. This is what our house fee would have been.

If something about a charge is wrong, write to us first at hello@mairbeauty.com and we will put it right. If a card dispute is opened, we may give the card issuer your quote, your confirmation, our messages with you and these terms.

When you send a request, you agree that we may text and email you about it: questions about the visit, the confirmation, timing on the day and a note afterwards. Texts come from 305 432 7007. Message and data rates may apply. Reply STOP to any text and we will stop texting you. We do not send marketing texts.

Crew work is governed by the written quote or brief we agree for each job, covering the crew, call times, hours, overtime and rates. Where that quote and these terms differ, the quote controls. The producer is responsible for model releases and for any licensing of images.

The sections below apply to specialists who apply to Mair, are reviewed, and hold a place in the House.

You may use this site to learn about Mair, send a request and apply. You may not scrape it, try to break into it, submit anything on someone else's behalf without their permission, or impersonate anyone. We may suspend access if you do.

The site is provided as it is, without warranties.

To the fullest extent the law allows, Mair's total liability to you for any arrangement is limited to the amount you paid Mair for that arrangement. Mair is not liable for indirect or consequential losses, including lost time, lost income or a missed event.

Nothing in these terms limits liability for gross negligence, intentional wrongdoing, or anything else that cannot be limited under Florida law.

You agree to cover Mair's reasonable costs, including legal fees, if a claim is brought against Mair because information you gave us was false, because of the condition of the address you gave us, or because of the conduct of you or your guests during the visit.

If you have a complaint, write to us first at hello@mairbeauty.com and give us 30 days to resolve it. These terms are governed by the laws of the State of Florida. Any claim that is not resolved will be heard in the state or federal courts located in Miami-Dade County, Florida, and you and Mair agree to that location. Either of us may bring a claim in small claims court instead if it qualifies.

If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a part of these terms straight away, we have not given it up. These terms, together with your quote, are the whole agreement between you and Mair about an arrangement.

We may update these terms. The date at the top shows the current version. The version in place when you accepted your quote applies to that arrangement.